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Our Policies

Delivery Information:

We attempt to ship all orders on Mondays, Tuesdays or Wednesdays to insure delivery within the same week. We ship only within the Continental United States. We do not ship internationally.

Orders received by 4:00 pm can be shipped the next available shipping date.

We ship UPS (United Parcel Service) whenever possible. All products shipped outside California are ship 2 day air except the cookie tubs. All Cookie tubs are shiped via ground shipping only: 3 to 5 days outside California and 1 to 2 days within California. UPS does not guarantee 2-day delivery of orders shipped between December 12th and Christmas.  We are not responsible for weather related delays.

 

Holiday Delivery:

Order Early To Insure Delivery During This Period!

Orders are processed as received. Your order will be scheduled to ship on the date you requested only if that date is available when we receive your order.

If the requested date is not available, your order will be scheduled to ship on the closest available date.

Due to the high volume of orders we receive, our Holiday Shipping Schedules (November 1 through December 17th) fill quickly. We recommend you order early. Please call the Bakery directly for shipping prices and product availability after December 17th. If placing an order after December 17th please call the bakery directly at 1-800-621-8238.

 

Customer Service:  To inquire about an order, please forward your request to:

Olsen's Danish Village Bakery

1529 Mission Drive Solvang, CA 93463

Call us at 1-805-688-6314 or toll free at 1-800-621-8238

FAX: 1-805-688-6907

7:30 A.M. to 6:00 P.M. (PST) Monday through Friday

7:30 A.M. to 6:30 P.M. (PST) Saturday & Sunday

 


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